Open remote maintenance for the m-privacy GmbH

TightGate-Pro offers the possibility to establish a secure remote maintenance connection with the support of m-privacy GmbH . Only the technical support of m-privacy has access to TightGate-Pro via the access.

The remote maintenance access cannot be opened by the m-privacy GmbH . In order for the technical support of m-privacy GmbH to gain access to your TightGate-Pro, it is always necessary to enable or open the remote maintenance access from the internal network.

This is required:

• Access authorisation as administrator config to set up the remote maintenance access.
• Access authorisation as administrator maint to enable/open remote maintenance access

This is how the initial setup works:

• Log in as administrator config
• Call the menu item Services > Remote Administration. Select the menu item Yes.
• Call up the menu item Services > Maintenance and updates > Connection method. There, the value SSH must be selected, starting from.
• Call the menu item Services > Maintenance and Updates > Redirected remote port. If no value is entered there, please set the value to 10000. If a value is already entered, this can only be changed in consultation with the technical support of m-privacy GmbH .
• Apply the settings via the menu item Save and Apply.

This is how to open the remote maintenance access:

• Log in as administrator maint
• Call the menu item Remote maintenance TO. A window opens confirming that the remote maintenance connection is open. The m-privacy GmbH now has access to your TightGate-Pro. Please remain logged in as administrator maint , otherwise the remote maintenance connection will be closed.
• On completion of the maintenance work by the m-privacy GmbH , the remote maintenance tunnel can be closed via the menu item Remote maintenance TO.