It can happen that you have started TightGate-Viewer, started a video or a radio stream and there is no sound playback on the Windows PC. The following checklist provides information on what to check in this case.
netstat -ano | find "4713"
Nothing should be displayed as output, which means that there are no active connections on the Windows PC to port 4713. Port 4713 is used by default by Pulseaudio to play sound from TightGate-Pro.
Now start TightGate-Viewer and do not yet have any sound actively playing. Repeat the following command in the CMD.
The output should now show that Windows is listening on port 4713 (LISTENING).
Now start an audio output in TightGate-Viewer (e.g. a YouTube video) and then execute the command again in the CMD.
The output should show that a connection has been established and the sound should be played back.
If you are using TightGate-Pro via a terminal server system such as Citrix, the port used is not 4713. In this case, please contact the technical support team at m-privacy GmbH, who will tell you how to determine the port.